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FAQ

  • Where are you located?
    Roo Watches is located in London, UK.
  • How long does it take to ship my order?
    Orders are usually shipped 1-2 business days after the order is placed.
  • How do I track my order?
    Once your order has been dispatched, you will receive a tracking number via a shipping confirmation email. You can track your order by visiting the shipping carrier's website and entering the tracking number. Domestic orders (UK) we use Royal Mail Services & for international orders we use UPS or DHL.
  • What payment methods do you accept?
    We accept all major credit and debit cards, Paypal and Apple Pay.
  • Returns and Refunds Information
    We have a 14-day return policy, please see our Returns and Refunds Policy.
  • How does the warranty work?
    Warranty Information: Our warranty policy varies depending on the type of product you purchase. Here’s a breakdown: Original Watches: These watches retain the manufacturer's warranty. Warranty terms and duration may vary by manufacturer and will be provided at the time of purchase. Customized Watches: Original Warranty Transition: Customizing an original watch voids the manufacturer's warranty. Our Warranty Commencement: Our warranty starts from the date of purchase and lasts for 2 years. Coverage: Covers defects arising from the customization process. Accessories: Warranty Commencement: Our warranty starts from the date of purchase and lasts for 2 years. Coverage: Covers manufacturing defects. General Exclusions: Our warranty does not cover normal wear and tear. Claims (Applicable to Customized Watches and Accessories): If you encounter an issue, contact our customer service team with your order details. We'll guide you through the process to assess and rectify any defects covered under our warranty.
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